FAQs
Diambar Beauty FAQs
We always try to answer our customers' top FAQs, but if you can’t find an answer to a question or query here, please don’t hesitate to contact our support team. Whether you need additional information regarding our natural skincare product, or you’d like to learn more about our sustainable business approach, get in touch today at support@diambarbeauty.com
Q: What Is Diambar Beauty?
A: We are a sustainable business that has been inspired by African beauty and skincare secrets. We want to empower our customers with high-quality natural skincare products that enhance your skin and unique features. Find out more about our story here.
Q: How can I check the status of my order?
A: When you place an order from Diambar Beauty, you will receive an email confirmation which includes all the tracking information required to check on the status of your order. If you are can’t find your email confirmation or you have additional questions about your order, please email us at support@diambarbeauty.com and we’ll be more than happy to help you!
Q: Can I cancel my order?
A: If you wish to cancel your order with Diambar Beauty, please contact our team via email as soon as possible; support@diambarbeauty.com. Please note that we can only cancel orders that are yet to be processed.
Q:How do I use a coupon code?
A: If you have a coupon or discount code and you’d like to use it, please enter it at checkout. If you’re experiencing any difficulty with a coupon code please get in touch at support@diambarbeauty.com.
Q: Which payment methods are accepted?
A: We accept all major credit cards, PayPal, Amazon Pay, and Apple Pay.
Q: When will by order get processed?
A: All orders from Diambar Beauty are shipped within 5 business days. We make every effort to fulfill orders as quickly as possible without compromising on quality. If we cannot keep our commitment to you, we will reach out as soon as possible with an honest explanation for the delay. You will also have the opportunity to cancel, should you experience a significant delay in delivery.
Q: How do I track my order?
A: You will receive an email confirmation once your order has been shipped. It will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are with the carrier.
Q: How are my natural skincare products being shipped?
A: Orders are shipped via USPS, FedEx, and UPS. Please note that we use rate shopping to secure he most economical service. At this time, we are unable to offer expedited shipping, and all orders are shipped with standard/ground service.
Q: Where do we ship?
A: At the moment, we exclusively ship our natural skincare products to the continental United States (excluding Hawaii and Alaska).
Q: Lost and Missing Shipments
A:Unfortunately, we cannot be responsible for lost or stolen packages where the item has been registered as delivered. If your package is missing, please contact us immediately and we will begin an investigation with the carrier to attempt to track down the package. If you are concerned your package may be lost or stolen please contact us before placing the order and we will facilitate your order being delivered with a signature required. Additional fees may apply.